FAQs

Pre-Sales Web Hosting F.A.Q.

If your question isn’t listed below, please don’t hesitate to contact us at sales@queenwebhost.com

  • How Do I register my domain?

    You will go to the hosting page on our website and click on order now for the package you want and check if your domain name is available.  After payment for your hosting package, we will register the domain for you.

  • What is Simple Scripts Installer? What’s so Fantastic about it?

    Simple scripts installer is a one click script installation system. It allows you to setup a website with a blog, joomla, Forum,  photo gallery, message board, or pretty much anything else with just a few clicks! It’s fantastic because you don’t have to worry about FTP, CHMOD, or other acronyms!

  • Will you host my adult site?

    Yes, we permit legal adult content on our servers. We reserve the right to determine the definition of “adult content” as it pertains to our services.

  • What if I want a package with more space/bandwidth?

    Please contact our sales department with your specific requirements. If you already have a hosting account, you may purchase additional space or bandwidth through your customer portal.

  • Do you perform backups of my files?

    Yes! With our daily automated backup facility you are never ever going to lose any of your crucial data.

  • How long does it take my account to become active?

    Most accounts are usually active within a few minutes after payment. If your account is still not active within 12 hours, please contact our sales team with your teller no/transaction ID.

  • Help! I am having trouble ordering. Who should I talk to?

    If you are having issues ordering with your atm card, please make a direct deposit into our bank accounts and send the payment details to sales@queenwebhost.com. Once we confirm your payment, your account would be created and the Cpanel login details would be emailed to you.

  • Do you offer a money back guarantee?

    Yes. We offer a 30 day money back guarantee. If you are not fully satisfied with your account, we will provide a 100% refund. But the money that was spent on registering your domain name for you would be deducted from the total money you paid. You will get a full refund if the domain name was not registered with us. After 30 days, no refund can be processed.

  • Do you accept PayPal?

    Yes, we accept PayPal.

  • How fast is your network?

    Each server has a minimum 100 Mbps connection on a redundant gigabit backbone with a 99% network uptime SLA.

  • Do I need to pay money for you to set up my account?

    No, set up is free

  • Did my webhosting package come with website designing?

    No. Your payment is only for hosting. You either design your website yourself or hire us to design your website for you. You will send your control panel login details to us and we will be able to design your website for you. If you want to hire us for your webdesigning. Please contact us using the contact us form.

Was your question not answered? Feel free to ask us at sales@queenwebhost.com!